(DOWNLOAD) "Making and Receiving Calls" by Rob Willington * Book PDF Kindle ePub Free

eBook details

Title: Making and Receiving Calls
Author : Rob Willington
Release Date : January 02, 2015
Genre: Education,Books,Professional & Technical,
Pages : * pages
Size : 8279 KB

Description

When you are in an office working environment it is highly likely that you will be required to answer the telephone at some point. So it is important that you understand and use the correct etiquette and communication skills. This book explains, and accompanies the OCR Level 1 Unit 3 - Making and Receiving Calls.